Please Be Aware of Utility Scams

BEWARE OF THIRD-PARTY PAYMENT SITES!

January 2019

There is an on-line bill pay website that appears to be affiliated with McMinnville Water and Light, but is is not.  Doxo .com is a third-party website that allows people to pay their bills via their site.  Doxo .com may charge extra fees and McMinnville Water and Light cannot control when we will receive the customer payments from Doxo .com, possibly resulting in a late payment or even disconnection due to non-payment.

To make sure you are paying McMinnville Water and Light directly please visit our website, www.mc-power.com, or call our Pay by phone number at 1-844-843-6846 and follow the instructions.  These payments will be applied to your account almost immediately.

As always, if you receive suspicious phone calls or emails, from someone claiming to be a representative of McMinnville Water and Light, please call us at 503-472-6158.

PRESS RELEASE: BEWARE OF SCAMS

June 8, 2018

McMinnville Water & Light has received many phone calls today from concerned customers (mostly businesses) about a new scam, relating to electric and water utilities.  The scammers contact customers by phone and demand payment, threatening to disconnect power and/or water if the customer doesn’t pay within 45 MINUTES.

Some have identified themselves as McMinnville Water and Light employees and are very aggressive in their attempt to collect payment by instructing the customer to purchase a prepaid credit card or call another 1-800 number to make a payment.

If your bill is current, we WILL NOT contact you for payment. If your account is past due, you will receive written notice of a past due account with instructions on how to avoid disconnection of service.

If you receive a suspicious call, please hang up immediately and call our office at 503-472-6158.

McMinnville Water and Light will never ask you to pay with a wire transfer or gift cards, such as: iTunes, Walmart, Target,  MoneyPak, Vanilla Reload, or Reloadit card.

If you receive a questionable phone call or email asking you for payment, please confirm the status of your account:

Login to your SmartHub account: https://mcpower.smarthub.coop/Login.html

OR

Contact McMinnville Water & Light directly.

Office location:

855 NE Marsh Lane, McMinnville, OR 97128

Office phone number:

(503) 472-6158